Phil and his team are the best! Trustworthy, honest and fast! Highly recommend them to all my friends and family.
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Overall Experience
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Hello, On November 11th, we called the company Cooling and Heating. Telling them that the furnace broke down. Someone answer me took my information and sent a technician in the next 45 minutes. The Technician came in and try to fix our furnace he put a temporary part supposedly to keep it running through the night. He told us he will come back on November 15th to put the original part because the one he put it was not compatible with the furnace. We waited for him the next day from 2:30-4pm he never showed up. A woman called me arouns 4:10pm telling me the technician could not make it in today to fix the furnace. She tried to helps us by scheduling an appointment for next day. By the time she called me I was at work and I told her I need the technician to come by tomorrow morning from 7-10 am she said no because the schedule is full. I told her im gonna make a complain about it and right away she called me back saying we have a truck that can go and fix the furnace. She was trying to send someone but I wasn’t home. I called back and im trying to get someone right now... but she said man you have to wait until tomorrow morning at 7 am, because their is other people calling. I have two children that are sick supposedly yes you are a company that helps 24 hours but not. Really BAD SERVICE! Today the technician phillips showed up today at 7am nothing the door loud. He supposedly fix the part. When he told us he was done he said is gonna be this amount. When he went and got his Ipad the furnace turn off, when it was turning on, it automatically shut off again and he went straight back to the furnace turned ut back on the switch. He thought We didnt look at him turning it on. He right away wanted to charge us. When he charge us he started screaming at us telling he didnt promise to come back at 2:30-4pm on November 15 to fix the part. Instead of apologizing he was yelling at us. I have proof I have a video, which im gonna do something about it because thats not allowed! He was saying he is the owner and etc. He could do whatever he wants! But never apologizes that didnt show up the day before. BAD SERVICE!
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I am very pleased with the service, very prompt, very helpful when questions asked I would recommend them on s scale 1-10 they are a 10
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They did a thorough job cleaning the furnace. And checked for parts that needed replacing before they caused damage to main parts. Also they gave me a discount for the inconvenience of having to reschedule. I would use their service again.
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I was able to schedule an appointment within a quick timeline and I really appreciate that. Phillip was friendly and kept me informed through the whole process. I maybe hiring you for the repair but as a homeowner I was glad he would educate me throughout the process. Thank you!
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Furnace repair in round lake beach Illinois. Lennox furnace needed a new igniter and flame sensor
Furnace repair round lake Illinois. Long time customer had an overheating inducer assembly for a Lennox furnace. On our protection plan she only paid 181.00. These are awesome plans for repair coverage. Thanks direct energy!
Furnace repair in Round Lake Beach, Illinois. Had to replace a Carrier brand inducer assembly. No big deal, I have all the parts on my truck is what I’m saying to myself. Come to find out there are two different wheel sizes depending on the model. To the naked eye they look the same but on top of each other it’s obvious, there’s a big difference! After 10yr in the industry fate has a way of keeping you humble. Lesson learned. It’s hard to teach an old dog new tricks!
Furnace maintenance in round lake beach Illinois
Furnace maintenance in round lake beach Illinois
Furnace repair in round lake beach Illinois
Furnace repair in round lake beach Illinois
Furnace installation job Hainesville round lake Illinois
Furnace repair in round lake beach Illinois
Furnace repair in lake villa Illinois
Furnace repair in round lake beach Illinois
Furnace maintenance in round lake beach Illinois
Furnace repair in round lake beach Illinois
Furnace maintenance in round lake beach Illinois
